Cancellation, Returns & Refund
MNML Lifestyle ("Minimal Lifestyle") Cancellation, Returns & Refund Policy
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order by contacting us at firstname.lastname@example.org or by logging into your MNML Lifestyle account. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
MNML Lifestyle OFFER A HASSLE FREE RETURNS POLICY
Any new item can be returned for a full refund, store credit or exchange within 14 days of delivery subject to our terms and exchange of items will delivered in 7-10 working days
In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines. Currently you are responsible for returning your item to us, this will be changed very soon offering free returns to all of our customers.
WHAT DO I DO?
Firstly, Raise a return request from here
Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer
To ensure a smooth return process, please inspect your watch or jewellery item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
- Is it the same product that you ordered?
If your answer to either question is "no" then the watch or jewellery item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, MNML Lifestyle will not accept the returned item.
What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn?
In such cases, MNML Lifestyle will do its best to repair or replace the item under our extensive one-year Warranty (applicable only on watches).
Once approved as an eligible return, we will issue your refund (Bank Transfer) or store credit (as the case may be) of the appropriate amount within 7-10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 14 days of our receiving of the return package from you.
In short, MNML Lifestyle cannot replace or refund a product when:
- The product has been worn
- The tags/factory tape has been removed
- The product has been sized
- If the return period is over
- Purchased using a Discount / Voucher code